Privacy Policy

Last Updated: September 3, 2026

Legacy Life Productions (“Legacy Life Productions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Legacy Life Productions collects, uses, discloses, and protects personal information when you visit our website, contact us, submit a form, request information about our services, or otherwise interact with us.

Legacy Life Productions is located in British Columbia, Canada, and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA), as applicable.

1. Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Mailing or physical address, when necessary
• Information you provide when contacting us
• Information about your family or the person whose story you are interested in preserving
• Information you provide when requesting a consultation or information about our services
• Information submitted through our website forms
• Information submitted through Facebook or Instagram lead forms
• Information you voluntarily provide during consultations or communications with us
• Information relating to a Legacy Film project, where applicable

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and appropriate consent has been obtained.

2. How We Collect Information

We may collect personal information directly from you when you:

• Submit a contact or consultation form on our website
• Request information about our services
• Contact us by email, telephone, social media, or other means
• Submit a Facebook or Instagram lead form
• Book or participate in a consultation
• Enter into an agreement with us
• Participate in the creation of a Legacy Film
• Communicate with us about an existing or potential project

We may also receive information through third-party services that help us operate our business, such as our website, customer relationship management, advertising, scheduling, analytics, and communication platforms.

3. How We Use Personal Information

We collect and use personal information for purposes that are reasonable and appropriate in the circumstances, including to:

• Respond to inquiries and requests
• Schedule and conduct consultations
• Provide information about our services
• Prepare proposals, quotes, or agreements
• Communicate with current or prospective clients
• Provide and manage Legacy Film services
• Coordinate filming and production
• Manage client relationships
• Improve our website, services, and customer experience
• Understand how people use our website
• Measure and improve the effectiveness of our advertising
• Send communications that you have requested or consented to receive
• Maintain business records
• Protect the security and integrity of our website and systems
• Comply with applicable legal and regulatory requirements

We will not use personal information for purposes that are unrelated to the purpose for which it was collected without obtaining additional consent where required.

4. Consent

Where required by applicable law, we obtain meaningful consent before collecting, using, or disclosing personal information.

By submitting information to us through a website form, lead form, email, consultation request, or other communication, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy and for the purposes communicated to you at the time the information is collected.

Where appropriate, we may seek express consent, including through a checkbox or other affirmative action.

You may withdraw consent to certain uses of your personal information at any time, subject to legal, contractual, or other reasonable restrictions. Withdrawing consent may affect our ability to provide certain services or respond to certain requests.

Where consent is withdrawn, we will explain any consequences that may reasonably result.

5. Marketing Communications

If you provide your contact information to us through our website, a consultation request, or an advertising lead form, we may use that information to follow up with you about your inquiry or requested services.

We may also send marketing communications where permitted by applicable law and where we have obtained the required consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe instructions included in the message or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending communications that are necessary to respond to an inquiry, provide a service, or manage an existing client relationship.

6. Facebook and Instagram Lead Forms

We may use Facebook and Instagram lead forms operated by Meta Platforms, Inc. to collect information from people who are interested in Legacy Life Productions.

Information submitted through a Meta lead form may include information such as your name, email address, phone number, and answers to questions included in the form.

When you submit a lead form, the information you provide may be transmitted to Legacy Life Productions through Meta and may be stored or processed using the systems and service providers we use to manage inquiries and client relationships.

We use information received through Meta lead forms for purposes such as responding to your inquiry, contacting you about Legacy Life Productions services, and determining whether our services may be appropriate for your needs.

Your use of Facebook or Instagram is also subject to Meta's own privacy policies and terms.

7. Cookies, Meta Pixel, and Website Analytics

Our website may use cookies, pixels, and similar technologies to operate the website, understand how visitors use our website, measure advertising effectiveness, and improve our services.

We use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to help us:

• Understand how visitors interact with our website
• Measure the effectiveness of our Facebook and Instagram advertising
• Understand which advertisements lead to website visits or other actions
• Build or measure audiences for advertising purposes
• Improve and optimize our advertising campaigns

The Meta Pixel may collect information about your device, browser, IP address, pages visited, actions taken on our website, and interactions with our advertisements. This information may be associated with other information collected by Meta and is subject to Meta's privacy practices.

Our website may also use other analytics, advertising, and website technologies provided by third parties.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies, pixels, or similar tracking technologies.

You can generally control cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. Service Providers and Third Parties

We may use third-party service providers to help us operate our business and provide our services.

These providers may include services for:

• Website hosting and management
• Customer relationship management
• Email and communications
• Scheduling
• Analytics
• Advertising
• Online forms
• File storage
• Payment processing, where applicable

We may provide these service providers with access to personal information only to the extent reasonably necessary for them to perform services on our behalf.

We expect our service providers to use appropriate safeguards and to handle personal information in accordance with applicable privacy requirements.

Some service providers may process or store information outside of Canada. As a result, personal information may be subject to the laws of another jurisdiction.

9. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

• To service providers working on our behalf
• To contractors or other parties involved in providing requested services
• When you have provided consent
• When required or permitted by law
• When necessary to protect our legal rights, property, or safety
• In connection with a business transaction, such as a merger, acquisition, sale, or reorganization, where permitted by law

We limit disclosures to information that is reasonably necessary for the relevant purpose.

10. Legacy Film Projects and Personal Information

Legacy Life Productions creates Legacy Films that preserve people's stories, memories, voices, photographs, family histories, and other personal experiences.

Information, photographs, video recordings, audio recordings, and other materials collected as part of a Legacy Film project may contain personal information.

The collection, use, storage, editing, and distribution of these materials will be governed by the applicable client agreement, release, consent, or other project documentation in addition to this Privacy Policy.

We will only use or share project materials for purposes that have been authorized or otherwise permitted by applicable law.

11. Protecting Personal Information

We take reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Depending on the circumstances, safeguards may include administrative, physical, and technical measures.

However, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal or contractual requirements.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you and may request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and exceptions.

To make a request, contact our Privacy Officer using the information below.

We may need to verify your identity before providing access to or making changes to personal information.

14. Questions, Privacy Requests, or Complaints

Legacy Life Productions has designated a person responsible for privacy matters and compliance with applicable privacy legislation.

Privacy Officer
Legacy Life Productions
Email: nina@legacylifeproductions.com

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, wish to withdraw consent, or have a privacy-related concern or complaint, please contact us at the email address above.

We will make reasonable efforts to respond to privacy requests and complaints within a reasonable period of time and in accordance with applicable law.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy or Legacy Life Productions' privacy practices, please contact:

Legacy Life Productions
Privacy Officer
Email: nina@legacylifeproductions.com

Last Updated: September 3, 2026